Frequently Asked Questions
WHERE IS YOUR COMPANY LOCATED?
Boston, MA - USA
HOW LARGE IS YOUR COMPANY?
We are a very small, one-woman business handling every aspect of operations. (thank you for your patience <3)
WHERE ARE YOUR ITEMS PRODUCED?
All items are handmade to order in our smoke-free, cat friendly studio.
DO YOU SHIP INTERNATIONALLY?
We do! All items are shipped via USPS, so we are able to ship anywhere they do. Generally, international shipping can vary anywhere from 7-21 days but customs may delay some shipments. Shipping costs may vary based on package weight and destination.
Customers are responsible for any customs fees set by their destination country.
WHERE’S MY ORDER?
Currently our lead-time is 2-3 weeks, but if you need something sooner, contact us at email@example.com and we’ll see what we can do!
DO YOU ACCEPT CUSTOM ORDERS?
Absolutely! Just fill out the form on our Custom Orders page to get the process started or email us directly with any preliminary questions at firstname.lastname@example.org
HOW DO I CARE FOR MY ITEM?
Being handmade, we recommend treating all our items as delicates. To clean, please hand wash and hang dry. For swimwear, it is also recommended to rinse your suit after use as well.